1- Command
By placing an order on this site, the customer acknowledges that he has read and accepted these terms and conditions of sale. For reasons of optimisation of shipments and in an environmental concern we have set a minimum order at 20,00€ TTC (18.18€ tax excl.). Shipping costs are calculated automatically according to the destination and the amount of the order. An order receipt confirmation is automatically sent to the customer by email.
For countries outside the European Union it is imperative to contact us before ordering. Any order placed and paid for a country outside the'U.E., will be cancelled and fully reimbursed.
2- Cancellation / Waiver
As plants are a perishable product that supports for a limited period of time the transport in packages and requires special care on packaging, we do not accept any refusal or return of packages.
3- Prices
Prices are in Euros, all taxes included, departure Saint Gonnery. The shipping costs are added automatically by the program that manages the site.
4- Shipments
Plants are sent into their pot of cultivation. They are all labelled and packed separately, with the utmost care, and packed in solid cartons. Packages are sent by post with Colissimo (computer tracking, delivery within 48 H after shipment). We offer delivery options to home or pick-up point. Any parcel delivered in a point of withdrawal that is not withdrawn within the time limits and that is returned to us, cannot be refunded or re-delivered. All orders on delivery at home an amount exceeding 50€ (excluding shipping costs) will pass in delivery against signature.
5- Time limits
Orders are executed in the order of arrival, shipping times varying between 1 and 2 weeks.
It is not possible to guarantee a very precise delivery day, so plan the most convenient delivery place for you.
Shipments are suspended in case of risk of freezing or strike. Customers with current orders are systematically informed of the decision to postpone shipments. The suspension can be lifted by simple request of the customer, however in case of damage on the plants or loss of the package, we will not be held responsible.
6- Guarantees
The quality of each plant is checked before shipping, to ensure healthy, healthy plants.
Stocks are regularly updated, however, in case of unavailability of a plant when making a package we will offer a refund of the plant or its replacement by a plant of your choice and of the same value.
No plant recovery clause, the good health of plants depends only on the care provided after delivery. However, in the event of a problem on the unpacking plant, we will ask for a photo of the plant in order to assess whether the problem is pre-delivery which is our responsibility or whether the incident is related to mistreatment after unpacking the package in which case our liability would not be incurred.
Delivery of packages is the responsibility of the delivery service. In the event of problems of delay, loss or damage to the package during transport, https://www.ateliersucculentes.com/gb/ cannot be held responsible.